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Real-time video consultation
After hours, weekend and urgent appointments

Frequently asked questions

Do I need a GP Referral?

You don’t need to have a GP referral to book online and use our service.

However, if you want to be eligible for a Medicare rebate, you will need an active GP referral. For subsequent reviews of the same skin problem, you can also book a review appointment if your GP referral is still active.

How does it all work?

Step 1: Get a referral from your GP for Medicare rebate (optional). Book an appointment using the booking button.

Step 2: Using a smartphone, tablet/computer, open the video appointment link in your email to start the video consultation.

Treat your video appointment like you would any other specialist appointment; Discuss your condition, show the dermatologist your problem and your dermatologist will make a treatment plan. Prescriptions and/or blood test forms will be sent to you/pharmacy via email/fax. This ensures a rapid commencement of management if needed. A review appointment can be made if needed.

Am I eligible for a Medicare rebate?

Medicare rebates are valid for ALL patients with an active GP referral.

Go to book an appointment and select an appointment type, and then all you have to do is have an active GP referral (you can upload this during the booking process, or your GP has faxed/emailed your referral already) and follow the prompts.

We handle all Medicare claims on behalf of you, eliminating the need for manual reimbursement processes.

How do I pay for the consultation?

When you make an appointment online, the full fee will be charged to your credit card upfront. If you cancel prior to the virtual consultation, a cancellation fee of $50 will be charged and the remainder will be refunded to your credit card. A FULL fee will apply for a non-attended appointment.

If you are eligible for Medicare rebate, We will take care of your Medicare claims process on your behalf.

Can anyone use this service?

Yes. City or country, Gold Coast or Goulburn; Anyone can make a booking and use this service (if you are under 16 years of age – please have a parent/guardian present).

Why does this service exist?

The dermatologists who started this service firmly believe that everyone in Australia deserves expert level care for their skin. These dermatologists have spent time working in rural and regional Australia and saw the long distances some people must travel to see a dermatologist. This kind of travel is disruptive to jobs and family life and can be at great cost. That is where Dermo Direct can help. Video appointments connect you directly with your chosen dermatologist, allowing the consultation to take place from your living room. These kind of services are not restricted to the regional areas, however and we will gladly provide a service to anyone, anywhere in Australia.

Can I use this service for moles or skin cancers?

We will not do skin cancer checks or do consultations for things that your doctor thinks are sun damage / skin cancers. This is because sun spots or skin cancers often need close examination in person, and may need surgery, so you may still need to see a dermatologist, in person. This service is ideal for managing acne, psoriasis, eczema, hair disorders, urticaria (hives), rosacea, seborrheic dermatitis and many other skin conditions.

Am I seeing a proper dermatologist?

Yes. All your doctors are Fellows of the Australasian College of Dermatologists. This is the peak training institution for dermatology in Australia. Our dermatologists all had to first obtain their medical degree (ie become a doctor), then undergo medical specialist training in dermatology and be awarded Fellowship of the Australasian College of Dermatologists. On average, the time taken to complete all the above training and become a specialist dermatologist is about 15 years.

Do you see children on this service?

Yes, all Fellows of the Australasian College of Dermatologists are trained to assess and treat skin conditions that affect children. For the booking process and video consultation, a parent/guardian needs to be present for those under 16 years of age.

Can I claim dermatology service on private health insurance?

By law, Australian private health insurance does not offer cover for out-of-hospital medical services. Medicare covers these services. However, overseas international insurance for non-Australians often covers it. Covers the same rebate as Medicare but you need to check with your insurance provider. 

How to use the chat tool?

The chat tool is located at the bottom right corner on the website. Simply click on the speech bubble and enter your question. Information is available as keywords. If you would like to find out more information about cost, referral, roaccutane, appointment times, acne, and prescription, please enter the keyword into the chat tool.

Note: this chat tool is not a consultation with our dermatologists. Please do not share your skin condition.