2019 Telstra Business Award
Real-time video consultation
After hours and weekend appointments

Frequently asked questions

Do I need a GP Referral?

You don’t need to have a GP referral to book online and use our service.

However, if you want to be eligible for a Medicate rebate, and you live in a Telehealth eligible area (enter postcode on home page for eligibility), you will need an active GP referral. For subsequent reviews of the same skin problem, you can also book a review appointment if your GP referral is still active, and you are in a Telehealth eligible area.

How does it all work?

Step 1: If you live in a Telehealth eligible area, get a referral from your GP

Step 2: Book an appointment using the booking button

Step 3: Using a smartphone, tablet/computer download “Zoom app” and click the video appointment link in your email.

Treat your video appointment like you would any other specialist appointment; Discuss your condition, show the Dermatologist your problem and your Dermatologist will make a treatment plan. Prescriptions and/or blood test forms will be sent to you/pharmacy via email/fax. This ensures a rapid commencement of management if needed. A review appointment can be made if needed.

Am I eligible for a Medicare rebate?

If you live in a Telehealth eligible area (most rural areas), you will be eligible for a medicare rebate, but only if you have an active GP referral. Due to COVID -19, up until the end of September 2020, ALL patients will be eligible for a medicare rebate if you have an active GP referral.

By clicking “Book an appointment” and entering your postcode, this will direct you to the appropriate appointment type, and then all you have to do is have an active GP referral (you can upload this during the booking process, or your GP has faxed/emailed your referral already) and follow the Booking Form prompts.

After your appointment, you will receive an email with the Medicare Invoice Receipt that you can claim through Medicare.

How do I pay for the consultation?

When you make an appointment online, a AU$50 deposit will be charged to your credit card. This is not refundable, should you fail to attend the virtual consultation. The remainder of the total fee will be charged after the consultation.

If you are eligible for Medicare rebate, you will receive an email with an itemised receipt. You can send the receipt to Medicare to claim the rebate.

Can anyone use this service?

Yes. City or Country, Gold Coast or Goulburn; Anyone can make a booking and use this service (if you are under 16 years of age – please have a Parent/Guardian present).

You will be eligible for a Medicare rebate after the video consultation, if you live in a Telehealth eligible area (and up until end of September 2020 for COVID19 rebates) and ensure you are in that area at the time of your video appointment. Simply enter your postcode at the time of booking, and follow the prompts. You will then be advised at the whether you are eligible for a Medicare rebate prior to any booking being confirmed.

Why does this service exist?

The Dermatologists who started this service firmly believe that everyone in Australia deserves expert level care for their skin. These Dermatologists have spent time working in rural and regional Australia and saw the long distances some people must travel to see a Dermatologist. This kind of travel is disruptive to jobs and family life and can be at great cost. That is where Dermo Direct can help. Video appointments connect you directly with your chosen Dermatologist, allowing the consultation to take place from your living room. These kind of services are not restricted to the regional areas, however and we will gladly provide a service to anyone, anywhere in Australia.

Can I use this service for moles or skin cancers?

We will not do skin cancer checks or do consultations for things that your doctor thinks are sun damage / skin cancers. This is because sun spots or skin cancers often need close examination in person, and may need surgery, so you may still need to see a Dermatologist, in person. This service is ideal for managing acne, psoriasis, eczema, hair disorders, urticaria (hives), rosacea, seborrheic dermatitis and many other skin conditions.

Am I seeing a proper dermatologist?

Yes. All our doctors are Fellows of the Australasian College of Dermatologists (medical specialists, not GPs). This is the peak training institution for Dermatology in Australia. Our dermatologists all had to first obtain their medical degree (ie become a doctor), then undergo medical specialist training in Dermatology and be awarded Fellowship of the Australasian College of Dermatologists. On average, the time taken to complete all the above training and become a specialist Dermatologist is about 15 years.

Do you see children on this service?

Yes, all Fellows of the Australasian College of Dermatologists are trained to assess and treat skin conditions that affect children. For the booking process and Video Consultation, a parent/guardian needs to be present for those under 16 years of age.