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How to Take Good Skin Photos for Your Telehealth Appointment

Step-by-Step Guide

Clear photos help your dermatologist assess your skin properly and give the best advice possible. Please follow these simple steps before uploading your photos to the telehealth platform.

Before You Start

  • Use a phone with a clean camera lens
  • Take photos in a bright room or near a window with natural light
  • Avoid yellow lighting, filters, beauty mode, or flash where possible
  • Remove makeup, creams, or sunscreen from the area if you can
  • Tie hair back if photographing the face or scalp
Take photo of the full area

1. Take a Full Area Photo

Start with a photo that shows where the skin concern is located on the body. Examples:

• Entire face
• Whole arm
• Whole leg
• Back or chest area
Take photo of the closeup of the skin

2. Take a Closer Photo

Move closer so the skin concern fills most of the screen. Make sure:

• The image is still in focus
• The lighting is even
• The skin texture can be seen clearly
Take One Very Close Detailed Photo

3. Take One Very Close Detailed Photo

If possible, take one detailed close-up photo from about 10–15 cm away. Tips:

• Tap the screen to focus before taking the photo
• Keep your hand steady
• If blurry, move slightly further back instead of using zoom

Opening Hours

Mon-Sun 6:00am – 11:00pm

Important Tips

Please Avoid:

  • Blurry photos
  • Dark lighting
  • Using filters or portrait mode
  • Taking photos too far away
  • Covering the area with hair or clothing

Helpful Extras

If relevant, you can also upload:

  • Photos showing how the condition changes over time
  • Photos taken during flare-ups
  • A ruler or coin beside the area for size comparison

Final Checklist

Before uploading, check that:
  • Photos are clear and in focus
  • The skin concern is easy to see
  • Lighting is bright and natural
  • At least 3 photos are included: full area, close-up and detailed close up
These photos help your dermatologist provide a more accurate assessment and treatment plan.

Frequently Asked Question

Clear, well-lit photos help your dermatologist assess your skin condition more accurately. Good quality images can reduce the need for repeat photo requests and help us provide the most appropriate advice and treatment.
Natural daylight is best. Take your photos near a window or in a well-lit room. Avoid using flash, filters or coloured lighting, as these can affect the appearance of your skin.

We recommend taking several photos, including:

  • A close-up of the affected area
  • A photo from a medium distance
  • A wider photo showing the location on your body

Providing multiple angles helps your dermatologist understand the size, location and extent of the condition.

Yes. Most modern smartphones take photos that are suitable for telehealth appointments. Make sure the camera lens is clean and the images are in focus before uploading them.
If your photos are unclear, our team may ask you to submit new images before your dermatologist reviews your case. Taking a few extra photos before uploading can help avoid delays.
Where possible, remove makeup, sunscreen or cosmetics from the affected area before taking your photos. This allows your dermatologist to see your skin more clearly.
Yes. Your photos are securely stored as part of your medical record and are only accessed by authorised members of your healthcare team in accordance with Australian privacy legislation.

Ready to Submit Your Skin Photos?

Once you’ve taken clear photos, you can upload them when booking your appointment or as instructed by our team.

Have a question about your appointment, referral or patient record? Visit our Patient Self-Service Hub to access our online tools or request assistance from our team.

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Dermo Direct online dermatology Australia
Dermo Direct provides teledermatology consultations Australia-wide.

Contact & Support

Email

reception@dermodirect.com.au
We do not have a telephone number available for inquiries.

Refer A Patient

Email

refer@dermodirect.com.au

Fax

(08) 8432 1682

Address

Office 6, Unit 2, 73 Hartley Street, Alice Springs NT 0870

The Alice Springs office is our administrative and correspondence address. Consultations are provided securely via telehealth.

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